raze Platform Account Terms

We at raze operate a gaming and sportsbook platform offering football betting (Liga 1, Piala Indonesia, Champions League), live-dealer casino tables, slot games, and esports markets. Our terms describe the conditions under which you access and use our services, the rights and responsibilities each party holds, and how we handle disputes and account management.

Our raze platform is available only where applicable local law permits. Users accessing raze are responsible for verifying that their access complies with their own jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited or where our licensing does not extend.

This document outlines our account-opening requirements, deposit and withdrawal processes, bonus terms, settlement rules, and dispute resolution mechanisms. By creating an account on raze, you agree to these terms and our privacy policy.

Account Opening and Eligibility

We require all users on raze to be at least eighteen years old and to provide accurate personal information during registration. When you open an account with us, we collect your full name, date of birth, national identity card number, email address, and phone number. We use this information to verify your identity, comply with anti-money-laundering regulations, and manage your account.

You are responsible for maintaining the confidentiality of your raze account credentials. If you suspect unauthorized access, you must contact our support team immediately via your account dashboard. We are not liable for losses resulting from unauthorized account access if the breach resulted from your failure to protect your password.

We reserve the right to suspend or close any raze account that we believe violates these terms or applicable law. Reasons for closure may include providing false information, attempting to exploit our systems, engaging in fraudulent activity, or using prohibited payment methods.

Deposits, Withdrawals, and Payment Methods

On raze, we accept deposits via eight e-wallet methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and four bank virtual-account options (mobile banking, local payment, online payment, e-wallet). Each payment method settles within its standard processing window—e-wallet deposits typically complete within subject to verification, while bank transfers take subject to verification through Indonesia's national clearing system.

All withdrawals from raze are processed back to the same payment method used for your deposit. This same-source policy is a security measure to prevent unauthorized account access and money laundering. Before your first withdrawal, we may request account verification including your national ID and a selfie holding your ID. This process typically completes within one business day.

We do not charge raze deposit or withdrawal fees. However, your payment provider (mobile banking, local payment, online payment, or your bank) may charge a small processing fee on rare occasions. Those provider fees are not controlled by raze and appear in your payment provider's transaction history, not in our accounting.

Account Verification on raze Is Required Before Withdrawal

We undertake identity verification to comply with Indonesian anti-money-laundering law. Verification must be completed before your first raze withdrawal. Once verified, you unlock full withdrawal privileges.

Betting, Settlement, and Market Rules

Our raze platform settles bets according to official results published by league operators, match referees, or game publishers. For football markets (Liga 1, Piala Indonesia, Champions League), we settle bets within minutes of the final whistle once the official result is confirmed. For live-casino games, we settle results instantly as the game concludes. For slot games, results settle immediately upon spin completion.

We reserve the right to void bets if:

The match or event is postponed, abandoned, or cancelled without a rescheduled date
We identify technical errors in our odds display or settlement system
The market was offered in error or in violation of our content policies
The event result is subject to official dispute or investigation

In such cases, voided bets are returned to your raze account balance as a push (no-action settlement). We do not charge a fee for pushing bets.

Bonus and Promotional Terms

raze may offer promotional bonuses, welcome packages, or seasonal offers from time to time. Any bonus offer is subject to specific terms published at the time of the promotion, which may include playthrough requirements, time limits, or game restrictions. Bonuses are not withdrawable as cash and are forfeited if your raze account is closed or if the promotional period expires.

We reserve the right to modify or withdraw any promotional offer at any time without notice. If we identify abuse of promotional terms (such as placing multiple accounts to claim the same bonus or exploiting system errors), we reserve the right to forfeit the bonus, close your account, and retain funds.

Dispute Resolution and Complaints

If you believe we have made an error in settlement or account management, you may lodge a complaint via your raze account dashboard (Account → Support or Help). Our support team operates in English and will investigate your complaint within two business days. During peak seasons (around Idul Fitri, Idul Adha, Imlek, Nyepi, or major Liga 1 tournaments), investigation may take longer, and we will notify you of the expected timeline.

Most disputes are resolved by review of our transaction logs and settlement records. If we identify an error, we will correct your account balance immediately. If we find that our settlement was correct, we will explain our reasoning in writing.

Settlement error: We miscalculated a bet payout or applied the wrong odds. Corrected immediately upon confirmation.
Missing deposit: A payment was debited from your source account but not credited to raze. We trace the transaction through our backend and your bank's clearing records.
Delayed withdrawal: Your withdrawal request is queued or pending in our system. We investigate the status and either process it immediately or explain the delay.

Jurisdiction Notice and Access Restrictions

Our raze services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited or where we do not hold appropriate licensing. Users are solely responsible for verifying that their access and use of raze comply with their own jurisdiction's law.

If you access raze from a restricted jurisdiction, we may suspend or close your account without notice or refund of your balance. We do not verify user location at login, but we may detect patterns of use inconsistent with your registered location. In such cases, we reserve the right to freeze your account pending investigation.

Limitation of Liability

We at raze provide our platform and services on an as-is basis. We do not guarantee uninterrupted access, error-free operation, or specific outcomes. Your use of raze is at your own risk.

To the fullest extent permitted by law, we are not liable for:

Loss of earnings, data, or profits
Indirect or consequential damages arising from your use of raze
Third-party payment provider errors or delays (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment)
Technical outages or system failures beyond our reasonable control

Data Privacy and Security

We collect and process your personal data in accordance with Indonesian data protection law and our privacy policy. Your data is stored securely and is never shared with third parties except as required by law or to process your payments. We use industry-standard encryption and access controls to protect your account and financial information.

By using raze, you consent to our collection and processing of your personal information as outlined in our privacy policy, which is available from your account dashboard.

Summary: Our raze Commitments and Your Responsibilities

We at raze commit to providing a fair, transparent, and secure platform for football betting, live casino, slots, and esports gaming. We settle bets according to official results, process deposits and withdrawals promptly through your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and respond to disputes within two business days.

In return, you agree to provide accurate information during account registration, maintain confidentiality of your raze credentials, comply with all applicable law, and accept the terms and conditions of our platform. Our services are available only where local law permits; you are responsible for verifying compliance with your own jurisdiction's regulations.

For questions about these terms or our policies, you may contact our support team via your raze account dashboard. These terms are effective as of the date you created your account and may be updated at any time. Continued use of raze after we post changes constitutes your acceptance of the revised terms.

Deep Dive: Payment Methods and Account Management on raze

Payment Processing and Account Terms

DANA deposit and withdrawal

We at raze process DANA subject to verificationly, making DANA one of the fastest payment methods on our platform. When you select DANA during the deposit phase, you authorize the transaction in your DANA app using your DANA PIN or biometric verification. Once authorized, the debit posts to your DANA account immediately, and our raze system receives the notification within seconds. Your account balance updates in real time—you see your new balance reflected without refreshing or logging out. DANA deposits on raze settle faster than bank transfers because DANA operates its own real-time clearing infrastructure independent of Indonesia's national interbank system. For withdrawals of raze winnings, we send funds back to your DANA wallet using the same direct channel. Settlement is equally fast—most DANA withdrawals complete within subject to verification. We process DANA withdrawals smoothly during holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) because DANA's clearing infrastructure runs year-round without bank-holiday closures. If DANA itself charges a transaction fee (rare for merchant transfers), that fee appears in your DANA app's transaction history, not in raze's accounting. Our raze platform stores a reference to your DANA account for future deposits, so subsequent deposits don't require full credential re-entry—just confirm the amount and approve in the DANA app. Your DANA transaction history on raze aligns precisely with your DANA app's records, making reconciliation straightforward for our terms and your own auditing purposes.

OVO and GoPay usage

On raze, both OVO and GoPay require a one-time account-linking step during your first deposit. When you select OVO or GoPay, our system opens a secure authorization window where you log into your OVO or GoPay account and grant raze permission to initiate transfers. You complete this authorization using your OVO or GoPay PIN or biometric verification. After this one-time step, we store a secure token (never your password) locally, so future OVO or GoPay deposits become single-tap confirmations. You enter your desired amount, tap Confirm, and your OVO or GoPay app pops up with the transaction pre-filled. You approve it, and settlement occurs within subject to verification. GoPay deposits are particularly fast because many GoPay users have linked DANA or direct bank account balance, so GoPay's clearing layer is thin. OVO users in Jakarta, Surabaya, and Bandung appreciate OVO's ecosystem integration with Gojek services, meaning transaction records automatically sync across your OVO activity. Both OVO and GoPay support withdrawal back to your original account balance. Our raze platform requests KYC (Know Your Customer) verification during your first OVO or GoPay withdrawal only if your account is brand new with no prior verified payment method. If you've already verified a DANA or bank account on raze, your OVO or GoPay withdrawal may be approved immediately without additional documentation. Both e-wallets allow you to set transaction PIN protections independently of raze, adding an extra layer of security. We recommend enabling biometric unlock in your OVO or GoPay app; doing so speeds up future deposits because the raze system can open your e-wallet app directly, and you unlock it via fingerprint or face rather than manually entering a PIN each time.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) on raze provide a durable, audit-friendly payment trail for users who prefer bank transfers over e-wallets. When you select a bank VA during deposit (BCA, Mandiri, BRI, or BNI), we generate a unique 16-digit VA number and display it in your account. You then open your bank's app (BCA Mobile, Mandiri Online, BRI Mobile, or BNI Mobile) and complete a standard transfer to that VA number using your bank app's normal transfer function. The transfer travels through Indonesia's national interbank clearing system and settles within subject to verification. During this window, your raze deposit shows as "Pending" in your transaction history. Once your bank's clearing department confirms, the status changes to "Completed" and your balance updates. The trade-off for longer settlement is durability: your bank statement shows an explicit transaction record with the VA code, date, and amount, invaluable for auditing or dispute resolution under our terms. For withdrawals of raze winnings via bank VA, we send funds back to the source bank account you originally transferred from. Mandiri users often report smooth VA deposits during peak Liga 1 seasons because Mandiri's clearing infrastructure handles high transaction volumes efficiently. BRI and BNI VAs are equally reliable. There are no limits on how frequently you can deposit to your assigned VA—you can make multiple deposits per day without re-verification. BCA VAs renew every 24 hours with a new number for security; your raze account dashboard displays the current VA code. Your bank's mobile app may allow you to save the raze VA number as a "favorite recipient" for faster future transfers.

Fees, limits and verification

We at raze do not charge deposit or withdrawal fees on any payment method. However, your selected payment provider—DANA, OVO, GoPay, or your bank—may charge a small processing fee in rare cases. For example, if you withdraw raze winnings via GoPay, GoPay may deduct a small fee on their end; you see that fee in your GoPay transaction history, not billed by raze. Deposit and withdrawal limits on raze vary by payment method and your account verification tier. New accounts (unverified) can typically deposit up to a moderate amount per transaction and must complete KYC verification before their first withdrawal under our terms. Once verified via ID and selfie upload, limits increase significantly. We do not publish exact limit figures in marketing materials to prevent arbitrage attempts; instead, your account dashboard displays your current tier and applicable limits when you attempt a deposit or withdrawal. Account verification on raze is triggered automatically when you attempt your first withdrawal. If your account is eligible for auto-verification (you have already deposited via a pre-verified e-wallet), you proceed immediately without additional documentation. If not, our system requests your KTP (national ID) or passport scan and a selfie holding your ID. The verification process is completed by our compliance team within one business day, typically during Jakarta business hours (Monday–Friday, 09:00–17:00 WIB). Weekend or holiday submissions are queued and processed the next business day. Once verified, you unlock unlimited withdrawal frequency and significantly higher per-transaction limits across all raze categories.

Resolving a stalled transaction

If your deposit on raze does not arrive within the expected window, check your account's Transaction History. Each pending deposit or withdrawal shows its current status: "Awaiting Bank Confirmation", "Processing", "Completed", or "Failed". If a deposit status has been "Awaiting Bank Confirmation" for more than subject to verification, it may indicate a temporary network issue or your bank's clearing queue backlog. We recommend opening your bank app or e-wallet app to confirm that the debit was posted on their end. If the debit exists in your payment source but not in raze, the issue is a clearing delay on our backend; we will receive it shortly and credit your account. If the debit does not exist in your payment source, your transaction may have been rejected by your bank or e-wallet for insufficient funds or a mismatch in the VA number. Funds should return to your original account within 1–3 business days depending on your bank. If a withdrawal from raze is delayed beyond the expected settlement window, it could be queued in our system due to load or your bank's processing backlog. We recommend contacting raze support via email or in-app messaging with your transaction ID (visible in your Transaction History). Our support team operates in English and can trace the transaction through our backend and your bank's clearing system. We do not charge a support fee; this service is included in your raze account at no additional cost.