raze Casino & Sportsbook FAQ

If you forget your raze password, click the "Forgot your password?" link on the login page. Enter your registered email address or phone number. We will send you a password-reset link via email or an SMS code via phone. Click the link or enter the code to set a new password. The reset link expires after 24 hours, so complete the process promptly. Your new password must be at least 8 characters and include a mix of uppercase letters, lowercase letters, numbers, and symbols. Once you reset your password, you can log in immediately using your new credentials. If you do not receive the reset email, check your spam folder or contact our raze support team for assistance.

To open a raze account, visit our registration page and provide your full name, date of birth, email address, phone number, and national ID number. Choose a username and password (at least 8 characters with mixed case, numbers, and symbols). Agree to our terms and conditions. You will receive a verification email with a confirmation link; click it to activate your account. Your account is now ready for deposit. KYC (Know Your Customer) verification is not required until your first withdrawal. When you attempt to withdraw, we request a scan of your KTP (national ID) or passport and a selfie holding your ID. Verification typically completes within one business day during Jakarta business hours (Monday–Friday, 09:00–17:00 WIB). Once verified, you can withdraw without further documentation.

If you suspect unauthorized access to your raze account, change your password immediately. If you cannot log in or see suspicious activity, contact our support team right away via your account dashboard or email. Include details such as when you last logged in successfully and what unusual activity you noticed. Our raze compliance team investigates account-access incidents promptly. We recommend enabling two-factor authentication (2FA) in your account settings for added protection. 2FA requires you to enter a verification code sent to your email each time you log in from a new device. Store your recovery codes in a safe place—these codes allow you to regain access if you lose access to your email. If you believe your account has been compromised, we may temporarily freeze your account to prevent further unauthorized activity while we investigate.

To deposit via local payment, online payment, or e-wallet on raze, select your preferred e-wallet from the Deposit screen. Enter your desired amount and confirm. Our system will either redirect you to your e-wallet app or open an authorization window. Log in with your e-wallet PIN or biometric verification and confirm the transfer. Settlement occurs within subject to verification; your raze balance updates in real time. mobile banking operates on a 24-hour clearing schedule independent of Indonesia's banking holidays, so deposits settle smoothly during Idul Fitri, Idul Adha, and other holidays. On your first local payment or online payment deposit, you authorize raze to link your account; subsequent deposits require only PIN or biometric confirmation. We do not charge raze fees for e-wallet deposits; your e-wallet provider may deduct a small fee visible in your e-wallet app. For withdrawals, funds return to the same e-wallet used for your deposit within the same settlement window.

Yes, we at raze accept deposits and withdrawals via e-wallet, mobile banking, local payment, and online payment virtual accounts (VA). To deposit via bank VA, select your preferred bank from the Deposit screen. We generate a unique 16-digit VA code; open your bank's mobile app and transfer to that code. Settlement occurs within subject to verification through Indonesia's national interbank clearing system. e-wallet users in Surabaya and Bandung appreciate the reliability of bank transfers, especially during high-volume periods like Liga 1 finals. Your bank statement shows an explicit record of the transfer, useful for auditing or disputes. For withdrawals of raze winnings, we send funds back to the source bank account you originally transferred from. mobile banking VA codes renew every 24 hours for security; your raze account dashboard displays the current code in your Deposit section. Bank transfers settle on regular banking hours (Monday–Friday, 09:00–17:00); transfers initiated after hours or on weekends are processed the next business day.

Our raze platform offers a weekly cashback promotion applied to losses in specific game categories. Cashback is calculated based on your net losses (total bets minus total wins) during the promotion week (Monday–Sunday). Eligible games typically include live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and certain slot games (Aviator, Sweet Bonanza, Gates of Olympus). Cashback is credited to your raze account by Monday morning of the following week; no manual claim is required. The exact cashback percentage and eligible categories are displayed in the Promotions section of your account dashboard. Cashback is subject to standard terms: you must complete account verification to receive payouts, and promotional funds may carry rollover requirements before withdrawal. During high-activity periods such as Piala Indonesia finals or Idul Fitri holiday weeks, we may adjust promotion terms; check your account dashboard for the latest details.

Before your first session on raze, review our terms and conditions (accessible from the footer) which outline account eligibility, payment terms, and dispute resolution. Understand the specific rules for each game category: for football betting, learn how odds are calculated, settlement rules for postponed or abandoned matches, and what happens if a match is replayed. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), understand the house edge, table limits, and dealer rules. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), review the RTP (Return to Player) percentage and bonus feature rules. For esports (Mobile Legends, Free Fire, PUBG Mobile), know how matches are settled if a team disconnects or if a match is cancelled. All game rules are published in our Game Rules section, accessible from your account dashboard. If you are uncertain about any rule, contact our raze support team before placing a bet.

You can contact our raze support team via multiple channels: use the live chat feature in your account dashboard (available during Jakarta business hours), email our support address, or submit a support form on our Contact page. Our support team operates in English and responds to inquiries within two business days. For urgent account-access issues (suspected breach, forgotten credentials), use the in-app chat for priority handling. For payment inquiries (deposit not received, withdrawal delayed), provide your transaction ID from your Transaction History; this helps us trace the issue quickly. During peak periods such as Liga 1 championship matches or Idul Fitri holiday weeks, response times may extend slightly, but all requests are answered. For legal or compliance questions, contact our legal team via the formal inquiry channel on our Legal Notice page.