raze Gaming Platform — QRIS Scan, e-wallet Virtual Account & mobile banking Deposit

DANA deposit and withdrawal

DANA is one of the most popular e-wallet options on raze, especially for users in Jakarta, Surabaya, and Bandung who want fast, straightforward deposits. When depositing via DANA, you first open the Deposit page in your raze account, select DANA from the payment method list, and enter your deposit amount. The system generates a unique transaction reference or QR code that you can scan directly from your DANA app. Once you confirm the transfer in your e-wallet, the funds arrive in your raze account within subject to verification on average. Withdrawals work in reverse: select DANA as your withdrawal destination, enter the amount, and the system processes the transfer back to your DANA wallet. We maintain a transaction record for all deposits and withdrawals, visible in your account dashboard. During busy periods (weekend or holiday promotions), processing may extend slightly, but we aim to keep all DANA transactions within the stated window. If a deposit appears stalled after subject to verification, collect your DANA transaction ID and note the exact timestamp, then contact our support team with these details for manual verification.

OVO and GoPay usage

OVO and GoPay deposits follow similar flows to DANA but have distinct account-binding steps. When you first use OVO or GoPay on raze, you may be asked to bind your e-wallet account with your raze profile for security. This is a one-time step that involves confirming a small verification amount (usually under our welcome offer) that we send to your e-wallet and that you confirm back in your raze account. Once binding is complete, future deposits and withdrawals are instant for the same account. OVO typically processes in subject to verification, while GoPay processes in subject to verification depending on traffic. Both methods support withdrawals back to your registered e-wallet account. If you switch OVO or GoPay accounts, you will need to rebind the new account before the first withdrawal. Our support team can guide you through rebinding if you encounter issues. Note that account binding also triggers KYC verification: we may request ID confirmation if this is your first OVO or GoPay use on raze. This verification is separate from the e-wallet app and ensures compliance with regional banking rules.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) provide an alternative for users who prefer traditional bank transfers. When you select "Bank VA" as your deposit method, raze generates a unique virtual account number tied to your profile. This VA number is specific to your account and remains the same for all future deposits, which simplifies tracking. You transfer funds from your personal bank account (BCA, Mandiri, BRI, or BNI, regardless of which bank you choose for deposit) to the raze VA number using your bank's mobile app or online portal. Processing time is typically subject to verification; if your bank is BCA or Mandiri, transfers sometimes complete in under subject to verification. We automatically reconcile the deposit and credit your raze account once our system detects the incoming transfer. Withdrawals return to your registered personal bank account — you do not need a separate VA for withdrawals. Many Medan, Semarang, and Yogyakarta users prefer bank VA for familiarity with the traditional banking interface. Transaction history for all bank VA deposits and withdrawals is stored in your account; you can also download statements for your personal records or tax purposes.

Fees, limits and verification

We do not charge a platform fee for deposits on any payment method — DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, or bank VA. However, your bank or e-wallet provider may charge their own transfer fee (typically 2,500–our welcome offer for bank transfers, waived for most e-wallets). account preferences vary by payment method: e-wallet deposits usually start at our welcome offer and cap at our welcome offer per transaction; bank VA transfers may allow higher amounts depending on your bank's daily transfer limits. Withdrawal limits are determined by your account tier and verification level — new accounts verified with an ID can withdraw up to our welcome offer per day; higher tiers unlock bigger daily and monthly ceilings. We request full KYC verification (ID photo + identity confirmation) on all accounts before the first withdrawal. Some larger withdrawals may also trigger secondary verification even if you are already verified. This is a regulatory safeguard and typically completes within 1 hour. We never charge a fee for withdrawals, but your destination bank or e-wallet may deduct a small transfer fee. Deposit amounts are subject to verification windows — we may review your account if deposits seem unusually large or frequent, especially near Idul Fitri or Idul Adha when transaction volumes peak.

Resolving a stalled transaction

If your deposit does not appear in your raze account after the stated processing window, first check your e-wallet or bank app to confirm the outgoing transfer completed successfully. Some e-wallets show a pending status if the transfer is still in transit; wait a few more minutes and refresh your raze account. If your bank or e-wallet confirms the transfer as complete but raze still shows no credit, note the transaction ID, the exact timestamp, the payment method used, and the amount. Then contact our support team via email or in-app chat with these details. Provide a screenshot of the successful transfer from your e-wallet or bank app. Our team will investigate within 1–2 hours and either find the deposit (sometimes it is already credited but delayed in refreshing) or escalate to our payments team to manually match the transfer to your account. For withdrawals, if your requested payout does not arrive in your e-wallet or bank account after subject to verification, similarly collect your raze withdrawal request ID and the destination account details, then contact support. Do not attempt to re-submit the same withdrawal — we will track the original request and prevent duplicate payouts. Stalled transactions are rare but are treated as priority support cases; we aim to resolve them within 2 hours during English support operating hours.