razeBrand & Platform Overview

DANA deposit and withdrawal

DANA deposits on raze are processed instantly across all gaming categories. When you select DANA as your deposit method on our platform, raze opens either your DANA app directly (if installed on your phone) or directs you to DANA's web gateway. You authorize the transaction using your DANA PIN, biometric fingerprint, or face recognition. Once authorized, the debit posts to your DANA account immediately, and our raze system receives a confirmation notification within seconds. Your raze account balance updates in real time—you see your new balance reflected in your account dashboard without requiring a page refresh or logout. DANA deposits on raze typically settle faster than any other payment method because DANA operates its own independent real-time clearing infrastructure separate from Indonesia's national interbank system. For withdrawals of your raze winnings or account balance, we send funds back to your DANA wallet using the same direct channel. Settlement is equally fast—most DANA withdrawals complete within subject to verification. DANA withdrawals are also processed smoothly during holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) because DANA's clearing infrastructure runs year-round without bank-holiday closures. If DANA itself charges a transaction fee (rare for merchant transfers), that fee appears in your DANA app's transaction history, not billed by raze. The raze platform and app store a secure reference to your DANA account for future deposits, so subsequent deposits don't require you to re-enter your full credentials—you simply confirm the amount in raze and approve in the DANA app. Your DANA transaction history on raze aligns precisely with your DANA app's records, making reconciliation and auditing straightforward.

OVO and GoPay usage

OVO and GoPay both require a one-time account-linking step during your first deposit on raze. When you select OVO or GoPay on our platform, raze opens a secure authorization window where you log into your OVO or GoPay account and grant raze permission to initiate transfers. You complete this authorization using your OVO or GoPay PIN or biometric verification. After this one-time authorization, raze stores a secure token (never your password) locally on your phone or browser, so future OVO or GoPay deposits become single-tap confirmations: you enter your desired deposit amount in raze, tap Confirm, and your OVO or GoPay app pops up with the transaction pre-filled. You authorize it via PIN or biometric, and settlement occurs within subject to verification. GoPay deposits are particularly fast because GoPay users often have linked DANA balance or direct bank account transfers, so GoPay's clearing layer is thin. OVO users across Jakarta, Surabaya, Bandung, and Medan appreciate OVO's deep integration with the Gojek ecosystem, meaning transaction records automatically sync with your overall Gojek activity. Both OVO and GoPay support withdrawal back to your original account balance. Our raze platform requests KYC (Know Your Customer) verification during your first OVO or GoPay withdrawal only if your account is brand new and has no prior verified payment method. If you've already verified a DANA account or bank account on raze, your OVO or GoPay withdrawal may be approved immediately without additional documentation. Both e-wallets allow you to set transaction PIN protections independently of raze, adding an extra layer of security. We recommend enabling biometric unlock in your OVO or GoPay app; doing so significantly speeds up future deposits because the raze system can open your e-wallet app, and you unlock it via fingerprint or face rather than manually entering a PIN every time.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) on raze provide a durable, audit-friendly payment trail for account holders who prefer bank transfers over e-wallets. When you select a bank VA during deposit (BCA, Mandiri, BRI, or BNI), raze generates a unique 16-digit VA number and displays it in your account. You then open your bank's mobile app (BCA Mobile, Mandiri Online, BRI Mobile, or BNI Mobile) and complete a standard transfer to that VA number using your bank app's transfer function. The transfer travels through Indonesia's national interbank clearing system (BI-RTGS or BI-SSKS depending on transaction amount) and settles within subject to verification. During this window, your raze deposit shows as "Pending" in your transaction history. Once your bank's clearing department confirms, the status changes to "Completed" and your raze balance updates. The trade-off for longer settlement is durability: your bank statement shows an explicit transaction record with the VA code, date, and amount, which is invaluable for auditing or dispute resolution. For withdrawals of your raze balance via bank VA, we send funds back to the source bank account you originally transferred from. Mandiri users in Medan and Bandung often prefer VA deposits during peak Liga 1 seasons because Mandiri's clearing infrastructure handles high transaction volumes smoothly. BRI and BNI VAs are equally reliable. There are no limits on how frequently you can deposit to your assigned VA number—you can make multiple deposits per day without re-verification. BCA VAs renew every 24 hours with a new number for security; your raze account dashboard displays the current VA code in the Deposit section, so you always have the up-to-date number. Your bank's mobile app may allow you to save the raze VA number as a "favorite recipient" for faster future transfers.

Fees, limits and verification

raze does not charge deposit or withdrawal fees on any gaming category. However, your selected payment provider—DANA, OVO, GoPay, or your bank—may charge a small processing fee in rare cases. For example, if you withdraw from raze via DANA, DANA may deduct a processing fee on their end; you see that fee in your DANA app's transaction history, not billed by raze. Deposit and withdrawal limits on raze vary by payment method and your account verification tier. New, unverified accounts can typically deposit up to a moderate amount per transaction and must complete KYC verification before their first withdrawal. Once you verify via ID and selfie upload, limits increase significantly. We at raze do not publish exact limit figures in marketing materials to prevent arbitrage attempts; instead, your account dashboard displays your current tier and applicable limits when you attempt a deposit or withdrawal. Account verification is triggered automatically when you attempt your first withdrawal from raze, regardless of gaming category. If your account is eligible for auto-verification (for example, you have deposited via DANA or OVO, both of which are pre-verified by Indonesia's financial authority), you proceed immediately without additional documentation. If not, our system requests your KTP (national ID) or passport scan and a selfie holding your ID. The verification process is completed by our raze compliance team within one business day, typically during Jakarta business hours (Monday–Friday, 09:00–17:00 WIB). Weekend or holiday submissions are queued and processed the next business day. Once verified, you unlock unlimited withdrawal frequency and significantly higher per-transaction limits across all raze gaming categories.

Resolving a stalled transaction

If your deposit does not arrive on raze within the expected window, your first action is to check your Transaction History (Account → Transaction History). Each pending deposit or withdrawal shows its current status: "Awaiting Bank Confirmation", "Processing", "Completed", or "Failed". If a deposit status has been "Awaiting Bank Confirmation" for more than subject to verification on a bank VA transfer, it may indicate a temporary network issue or your bank's clearing queue backlog. We recommend opening your bank app to confirm that the debit was posted on their end. If the debit exists in your bank but not in your raze account, the issue is a clearing delay on our backend; we will receive it shortly and credit your account. If the debit does not exist in your bank, your transaction may have been rejected by your bank or e-wallet for insufficient funds or a mismatch in the VA number. In that case, funds should return to your original account within 1–3 business days depending on your bank. If a withdrawal from raze is delayed beyond its expected settlement window, it could be queued in our system due to system load or your bank's processing backlog. We recommend contacting raze support via email or in-app messaging with your withdrawal request ID (visible in your Transaction History). Our support team, which operates in English, can trace the transaction through our backend and your bank's clearing system. We do not charge a support fee; this service is included with your raze account at no additional cost. During peak periods (Piala Indonesia finals, Idul Fitri holidays), support response times may extend slightly, but all transactions are processed reliably once confirmed.