razeLegal Notice

DANA deposit and withdrawal

We at raze process DANA deposits and withdrawals quickly because DANA operates its own real-time clearing infrastructure. When you select DANA during deposit, you authorize the transaction in your DANA app using your DANA PIN or biometric verification. Once authorized, the debit posts to your DANA account immediately, and our raze system receives notification within seconds. Your account balance updates in real time without requiring a page refresh. DANA deposits on raze settle within subject to verification because DANA's clearing is independent of Indonesia's national interbank system. We do not charge raze fees for DANA deposits; any processing fee imposed by DANA itself appears in your DANA app's transaction history, not in our accounting. For withdrawals of raze winnings, we send funds back to your DANA wallet using the same direct channel. Settlement is equally fast—most DANA withdrawals complete within subject to verification. DANA withdrawals are processed smoothly during holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) because DANA's infrastructure operates year-round without bank-holiday closures. Our raze platform stores a reference to your DANA account for future deposits, so subsequent deposits don't require full credential re-entry—you simply confirm the amount in raze and approve in the DANA app. Your DANA transaction history on raze aligns precisely with your DANA app's records, making reconciliation straightforward for your personal audit trail.

OVO and GoPay usage

On raze, both OVO and GoPay require a one-time account-linking step during your first deposit. When you select OVO or GoPay, our system opens a secure authorization window where you log into your OVO or GoPay account and grant raze permission to initiate transfers. You complete authorization using your OVO or GoPay PIN or biometric verification. After this one-time step, we store a secure token (never your password) locally on your phone or browser, so future OVO or GoPay deposits become single-tap confirmations. You enter your desired amount in raze, tap Confirm, and your OVO or GoPay app pops up with the transaction pre-filled. You authorize it via PIN or biometric, and settlement occurs within subject to verification. GoPay deposits are particularly fast because many GoPay users have linked DANA or direct bank account balance, so GoPay's clearing layer is thin. OVO users in Jakarta, Surabaya, and Bandung appreciate OVO's integration with the Gojek ecosystem, meaning transaction records automatically sync across your OVO activity. Both OVO and GoPay support withdrawal back to your original account balance. Our raze platform requests KYC (Know Your Customer) verification during your first OVO or GoPay withdrawal only if your account is brand new with no prior verified payment method. If you've already verified a DANA or bank account on raze, your OVO or GoPay withdrawal may be approved immediately without additional documentation. Both e-wallets allow you to set transaction PIN protections independently of raze, adding an extra layer of security. We recommend enabling biometric unlock in your OVO or GoPay app; doing so significantly speeds up future deposits because the raze system can open your e-wallet app directly, and you unlock it via fingerprint or face rather than manually entering a PIN each time.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) on raze provide a durable, audit-friendly payment trail for users who prefer bank transfers. When you select a bank VA during deposit (BCA, Mandiri, BRI, or BNI), we generate a unique 16-digit VA number and display it in your account. You then open your bank's mobile app and complete a standard transfer to that VA number. The transfer travels through Indonesia's national interbank clearing system and settles within subject to verification. During this window, your raze deposit shows as "Pending" in your transaction history. Once your bank's clearing department confirms, the status changes to "Completed" and your balance updates. The trade-off for longer settlement is durability: your bank statement shows an explicit transaction record with the VA code, date, and amount, invaluable for auditing or dispute resolution. For withdrawals of raze winnings via bank VA, we send funds back to the source bank account you originally transferred from. Mandiri users in Medan and Bandung often prefer VA deposits during peak Liga 1 seasons because Mandiri's clearing infrastructure handles high transaction volumes smoothly. BRI and BNI VAs are equally reliable. There are no limits on how frequently you can deposit to your assigned VA—you can make multiple deposits per day without re-verification. BCA VAs renew every 24 hours with a new number for security; your raze account dashboard displays the current VA code in your Deposit section. Your bank's mobile app may allow you to save the raze VA number as a "favorite recipient" for faster future transfers.

Fees, limits and verification

We at raze do not charge deposit or withdrawal fees on any payment method. However, your selected payment provider—DANA, OVO, GoPay, or your bank—may charge a small processing fee in rare cases. For example, if you withdraw from raze via GoPay, GoPay may deduct a small fee on their end; you see that fee in your GoPay app's transaction history, not billed by raze. Deposit and withdrawal limits on raze vary by payment method and your account verification tier. New, unverified accounts can typically deposit up to a moderate amount per transaction and must complete KYC verification before their first withdrawal. Once you verify via ID and selfie upload, limits increase significantly. We do not publish exact limit figures in marketing materials to prevent arbitrage attempts; instead, your account dashboard displays your current tier and applicable limits when you attempt a deposit or withdrawal. Account verification on raze is triggered automatically when you attempt your first withdrawal. If your account is eligible for auto-verification (you have already deposited via a pre-verified e-wallet), you proceed immediately without additional documentation. If not, our system requests your KTP (national ID) or passport scan and a selfie holding your ID. The verification process is completed by our raze compliance team within one business day, typically during Jakarta business hours (Monday–Friday, 09:00–17:00 WIB). Weekend or holiday submissions are queued and processed the next business day. Once verified, you unlock unlimited withdrawal frequency and significantly higher per-transaction limits across all categories.

Resolving a stalled transaction

If your deposit on raze does not arrive within the expected window, check your account's Transaction History. Each pending deposit or withdrawal shows its current status: "Awaiting Bank Confirmation", "Processing", "Completed", or "Failed". If a deposit status has been "Awaiting Bank Confirmation" for more than subject to verification, it may indicate a temporary network issue or your bank's clearing queue backlog. We recommend opening your bank app or e-wallet app to confirm that the debit was posted on their end. If the debit exists in your payment source but not in raze, the issue is a clearing delay on our backend; we will receive it shortly and credit your account. If the debit does not exist in your payment source, your transaction may have been rejected by your bank or e-wallet for insufficient funds or a mismatch in the VA number. Funds should return to your original account within 1–3 business days depending on your bank. If a withdrawal from raze is delayed beyond the expected settlement window, it could be queued in our system due to system load or your bank's processing backlog. We recommend contacting raze support via email or in-app messaging with your withdrawal request ID (visible in your Transaction History). Our support team operates in English and can trace the transaction through our backend and your bank's clearing system. We do not charge a support fee; this service is included in your raze account at no additional cost. During peak periods (Piala Indonesia finals, Liga 1 championship season, Idul Fitri holidays), support response times may extend slightly, but all transactions are processed reliably once confirmed.